Help & Support

Getting Started

Welcome to Toole! Our platform provides free online tools for file processing, conversion, and optimization. Here's how to get started:

Basic Usage

1. 1Select the tool you need from the main page
2. 2Upload your file by clicking or dragging it to the upload area
3. 3Configure any settings if available
4. 4Click the process/convert button
5. 5Download your processed file

Common Issues & Solutions

File Upload Problems

Issue: Can't upload files or upload fails

Solutions:

• Check that your file size is under the limit (usually 100MB)
• Ensure you're using a supported file format
• Try refreshing the page and uploading again
• Disable browser extensions that might block file uploads
• Try using a different browser (Chrome, Firefox, Safari, Edge)

Processing Errors

Issue: Tool shows error during processing

Solutions:

• Check if your file is corrupted by opening it in another program
• Try using a smaller file to test if size is the issue
• Ensure the file format matches the tool (e.g., PDF for PDF tools)
• Clear your browser cache and cookies
• Wait a few minutes and try again - it might be a temporary server issue

Download Issues

Issue: Can't download processed files

Solutions:

• Check your browser's download settings and permissions
• Look in your Downloads folder - it might have downloaded automatically
• Try right-clicking the download button and "Save link as..."
• Disable popup blockers for our site
• Try a different browser

Tool-Specific Help

PDF Tools

Supported formats: PDF files only

File size limit: 100MB per file

Best practices:

• For merge operations, arrange files in the order you want them combined
• For splitting, specify page ranges clearly (e.g., 1-5, 10-15)
• Password-protected PDFs need to be unlocked first

Image Tools

Supported formats: JPG, PNG, GIF, WebP, SVG

File size limit: 50MB per image

Best practices:

• Higher compression = smaller file size but lower quality
• For web use, JPG is best for photos, PNG for graphics with transparency
• Batch processing saves time for multiple images

Conversion Tools

Common formats: PDF, DOC, DOCX, JPG, PNG, XLS, XLSX

Best practices:

• Original formatting might change slightly during conversion
• Complex layouts may need manual adjustment after conversion
• Always preview converted files before sharing

Browser Compatibility

Toole works best with modern browsers. Here's our compatibility guide:

Fully Supported

• Chrome 70+ (Recommended)
• Firefox 65+
• Safari 12+
• Edge 79+

Partially Supported

• Internet Explorer 11 (limited functionality)
• Older mobile browsers (basic features only)

Privacy & Security

File Safety

Your files are safe with us:

• Most processing happens locally in your browser
• Files sent to our servers are deleted immediately after processing
• We never store, access, or share your files
• All data transmission is encrypted with SSL

What We Don't Store

• Your uploaded files
• Processed/converted files
• File names or content
• Personal information from files

Read our full Privacy Policy for detailed information.

Performance Tips

For Better Speed

• Close unnecessary browser tabs
• Use a stable internet connection
• Process smaller files when possible
• Try processing during off-peak hours

For Better Results

• Use high-quality source files
• Choose appropriate settings for your needs
• Preview results before downloading
• Keep original files as backup

Troubleshooting Checklist

Before contacting support, try these steps:

If none of these steps resolve your issue, please contact our support team with:

• Description of the problem
• Browser and version you're using
• File type and approximate size
• Any error messages you see
• Screenshots if helpful